Shipping & Delivery

So you’ve done your shopping; just how long will it be till you can open your package from Jerusalem? Below will show you the average amount of days it takes to ship a product to your door. Please note that every order at Holylandgemz is custom made just for you, and will typically take 2-4 business days to prepare prior to shipping.

Here are a few things to consider while you wait for your order:

● We ship in business days. Monday – Friday, excluding national holidays.
● Shipping starts from the date you received the “Your Order Has Shipped!” email.
● The estimate above does not include personalized engraving orders.

Shipping by
Registered Air Mail: Delivery typically 14-21 days from time of posting. (longer for Africa, Asia and Australia)
EMS: Express Mail Service: Delivery typically 5-8 days from time of posting. (Longer for Africa, Asia and Australia)

Holylandgemz works with production and shipping partners all over Israel to get your items. Although the vast majority of our customers will get their orders inside the timeframes listed above, there can be delays due to the changing Covid restrictions.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to:

Holylandgemz

14590

Jerusalem

Israel

Tel 00 972 546476954

Shipping

To return your product, you should mail your product to:

Holy land gemz

14590

Jerusalem the old city

Israel

Tel 00 972546476954

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Cancellation of a transaction in accordance with the Consumer Protection (Cancellation of a Transaction) Regulations, 2010, and the Consumer Protection Law, 5741-1981